Getting Error While Sending Contract To Signature Via Docu-sign (Doc ID 2254124.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Contract Authoring

Getting errors while sending contract to signature via Docu-sign

ERROR
-----------------------

A recipient ID is missing or invalid. Invalid format or recipientId:
300000020261679. Int or Guid expected.

Save Error: Some fields might be out of sync. A recipient ID is missing or invalid. Invalid format or recipientId:
300000020261679. Int or Guid expected.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a contract
2. Approve the contract
3. Contract is approved
4. Contract status is pending signature. Go to Actions -> Sign Contract
5. Docusign window opens up where you can place the tags for signature, signed date etc
6. Click on "SEND" and an error is received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sign contracts .

Cause

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