After upgrade to REL12, User Does Not See Accounts In Mobile

(Doc ID 2254515.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Mobile Sales App


User can see Accounts they own (or All I Can See) in SUI but not on the Mobile App after the upgrade to REL12.
User can see those Accounts in REL11 Prod.

After REL12 User should still see Accounts from SUI on the Mobile App.

The issue can be reproduced at will with the following steps:
1. Go to Mobile Sales App;
2. My Sales Accounts;
3. Accounts are not listed - only on SUI.

The issue has the following business impact:
Due to this issue, users cannot see Accounts they own in Mobile, only on SUI.


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