The create button is not visible on the custom object subtab but is visible on the landing page. (Doc ID 2254952.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Custom object sub-tab does not have create option

EXPECTED BEHAVIOR
-----------------------
Expecting to see the create button on the custom object subtab and landing page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to Sales Cloud application
2) Navigate to SUI > Sales > Opportunities > Custom Object subtab
3) The create button is not visible

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to create custom object rows on the opportunity.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms