DBA.ADMIN Unable To Update Exising User After P2T Refresh with "RdbmsRealm: failed to update user:DOMAIN.USERID java.lang.NullPointerException" (Doc ID 2254993.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After a P2T refresh, the DBA.ADMIN user cannot update any existing user in OTM on their test instance. When updating a user (by trying to remove the expiration date set on the user after the P2T refresh process), the following exception is seen:

ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to update any user successfully as DBA.ADMIN.

STEPS
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The issue can be reproduced with the following steps:

1. After a P2T refresh, login to OTM as DBA.ADMIN
2. Navigate to Configuration and Administration -> User Management -> User Manager
3. Search for and select to edit a previously created user in OTM.
4. Modify the user and select 'Finished' to save.
5. The exception is thrown.

Cause

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