Preview Error for Oracle Manual PDF File in CEC Documents (Doc ID 2255191.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer is not able to preview Oracle Cloud PDF guides after adding them to the cloud documents folder and selecting the PDF for preview.

When attempting to preview the PDF files the following error is returned.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the instance
2. Upload the sample pdf file from the http://docs.oracle.com/en/cloud/paas/content-cloud/books.html
3. User is unable to preview the document; whereas other pdf files of almost the same size and much bigger size are being previewed.

Cause

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