Release 12 Manage Outlook Packages: Moved Custom Role Still Appears in Available List in User Roles Picker List

(Doc ID 2255295.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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Correct UI issue in user roles picker list

On Rel 12, there is a UI issue that customer is seeing. On the user roles picker in 'Manage Outlook Client Deployment Packages', some of the job roles that are seen in Available section are infact in Selected section but still show in Available section.

If a user role is moved to the Selected Fields, the number of roles count gets updated on the back page , but the role still appears in left side (Available Fields)

This is causing confusion for users.


EXPECTED BEHAVIOR
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If a user role is moved to the Selected Fields, the number of roles count gets updated on the back page and the role appears in Selected Fields

STEPS
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The issue can be reproduced at will with the following steps:

1. Setup and Maintenance > Manage Outlook Client Deployment Packages

2. Select package > User Roles column (rightmost column) > click on dropdown

3. Add custom role to Selected list.
4. Save.
5. The count of roles is increased on the user picker from 14 to 15.
6. However when the picker is opened, the moved custom role is still in Available Fields

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot know whether the role is infact added.

Cause

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