Deliverability: Will a Soft Bounce Ever Convert to a Hard Bounce in Eloqua? (Doc ID 2255905.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Goal

If there are more than 3 soft bounces received within a 12 month period with the following error message (421 4.4.0 [internal] no MXs for this domain could be reached at this time), Eloqua will mark this as a hard bounceback.

Solution

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