Deliverability: Will a Soft Bounce Ever Convert to a Hard Bounce in Eloqua?

(Doc ID 2255905.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.


If there are more than 3 soft bounces received within a 12 month period with the following error message (421 4.4.0 [internal] no MXs for this domain could be reached at this time), Eloqua will mark this as a hard bounceback.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms