Dashboard Prompt is Giving Error (Doc ID 2255981.1)

Last updated on MAY 28, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

After R34, users are seeing an issue in the Dashboard with prompt. Whenever they are trying to open the Dashboard, they are getting an intermittent error.

ERROR
-----------------------
Error: Originating at /occamituserweb/user/analytics/saw.dll
 
The server encountered an unexpected condition which prevented it from
fulfilling the request.
 
ECID: WOxulEC1wHcAAAurD84AAAAF

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in CRMOD.
2. Click on Dashboard tab.
3. Select the dashboard.
4. Click Show button.

Cause

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