AutoNumber script in "Before insert in Database" trigger is getting commented automatically in Account. (Doc ID 2256804.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
AutoNumber script in "Before insert in Database" trigger is getting commented automatically in Account.

EXPECTED BEHAVIOR
-----------------------
Expecting the script to not be commented out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Create a sandbox and activate it
3. Navigate to Tools > Application Composer
4. Expand Standard Objects > Account > Server Scripts
5. Change to Triggers tab
6. Edit trigger AutoNumber
7. The script is commented out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, script is not active in the mainline.

Cause

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