OSC for Outlook: Event Scripts to Make Fields Mandatory Not Functioning Properly (Doc ID 2256857.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Script to make field mandatory is not functioning properly for Outlook specific fields.

Script is not functioning properly for Account field Contact object. i.e. even if the Account field is populated on Contact form in Outlook, the validation error is thrown.

Since the Account field is not available in Fields list in App composer, it is not possible to set it as Required from OSC.

ERROR
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Validation error is thrown as 'Account is required' even after populating account in Outlo.


STEPS
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The issue can be reproduced at will with the following steps:
1. Added event script on Account field in Contact object, but it does not trigger properly

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the validation script on Outlook specific fields.

Cause

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