Missed Messages From Already Monitored Sites (Doc ID 2257326.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
Topic is not picking up some messages even is sites are already present in crawler and keywords are present in the mentioned articles.

EXPECTED BEHAVIOR
-----------------------
If mentioned sites are already listened, new articles containing keywords should be picked up by topic.

STEPS
-----------------------
No reproducing steps.
Verified if sites are in crawler.
Verified if keywords are present in the mentioned messages.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot follow missed messages.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms