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HRX-1561500 Error When Employee Is Accessing W-4 (Manage Tax Withholding) (Doc ID 2258327.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Manage Tax Withholding from Directory, the following error occurs.



The issue can be reproduced at will with the following steps:
1. Employee is trying to access "Manage Tax Withholding' from spotlight Directory. It gives Warning message:

Unable to update your withholding information. No tax card found. Contact your HR or Payroll Representative for assistance. (HRX-1561500)

2. The information is accessible from Person Management/ Manage Calculation Card

3. Legal entity assigned to employee is a Payroll Statutory Unit and Tax Reporting Unit.

Cause

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In this Document
Symptoms
Cause
Solution
References


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