My Oracle Support Banner

HRX-1561500 Error When Employee Is Accessing W-4 (Manage Tax Withholding) (Doc ID 2258327.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Manage Tax Withholding from Directory ,
the following error occurs.


Unable to load your withholding information. No tax card found. Contact your HR or Payroll Representative for assistance (HRX-1561500)



The issue can be reproduced at will with the following steps:
1. Employee is trying to access "Manage Tax Withholding' from spotlight Directory. It gives Warning message:

Unable to update your withholding information. No tax card found. Contact your HR or Payroll Representative for assistance. (HRX-1561500)

2. The information is accessible from Person Management/ Manage Calculation Card

3. Legal entity assigned to employee is a Payroll Statutory Unit and Tax Reporting Unit.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.