Issue With Summary Tab Not Being Default On A Custom Object
Last updated on MAY 16, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Leads, Sales Campaigns
Customer has created a custom object called "Campaigns". These campaign records are related to Leads. The leads are shown as a subtab on the campaign object.
They would like to be able to change the default so that when a user selects a campaign record, then rather than it showing the summary of that campaign record, they would like the default to show the list of related Leads.
In page composer,they moved the Lead tab to the top, making it default. When Lead subtab is selected, it opens up blank but after selecting summary subtab and then select Lead subtab, it shows the related Leads.
The issue can be reproduced at will with the following steps:
1. Go to Custom object Campaign
2. Select a Campaign record
3. Lead subtab(default subtab) opens blank
4. Select summary subtab and then select Leads subtab > shows all related Leads
The issue has the following business impact:
Due to this issue, users cannot make Leads as default subtab.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms