After the R12 upgrade when creating an account in the classic UI or simplified UI an error occurs.

(Doc ID 2258557.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version and later
Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

Post Release 12 upgrade Accounts and Contacts cannot be created from UI due to an error.

An application error occurred. See the incident log for more information.

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Accounts
3. Click Create Account button
4. Enter required details and click Save and Close button
5. The error occurs

The issue has the following business impact:
Due to this issue, accounts cannot be created.


 Release 12 upgrade and customization.


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