Getting Blank Error java.lang.NullPointerException when clicking Create Product (Doc ID 2259068.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

Product Creation Page - Null Pointer Exception
Clicking on "Create Product" button throws "Null Pointer Exception" error.
The Product Creation Layout is the Default page template with no customization.
Some fields are created on Product object but exposed to UI.

ERROR
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Error
java.lang.NullPointerException

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Create and activate a sandbox
3. Click Products > Create Product, and receive error.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create products.

Cause

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