Unable to Save Any Change in Widget's HTML, CSS, Or JavaScript with Server Error "Virus scanner unavailable while scanning" (Doc ID 2259091.1)

Last updated on MAY 04, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Admin user cannot save any widget code changes in HTML, JavaScript, or CSS. Following are the reproducible steps:

  1. Go to Design / Code
  2. Select a widget
  3. Make some changes to the code and save.
  4. The green "Success" popup shows up with "Widget xyz has been successfully updated."
  5. Navigate to other widget and come back the above updated widget. Changes are lost.

Cause

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