Error When Trying To Void Life Events On Employee XXXXXXXXX
(Doc ID 2259203.1)
Last updated on SEPTEMBER 17, 2020
Applies to:Oracle Fusion Benefits Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Benefits - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Error when trying to void life events on Employee XXXXXXXX
It appears he was in the system previously, had his work relationship cancelled, however had life events against his previous record.
He has since been rehired in Fusion, however, user unable to process his current life events. He is showing previous elections, however he only has one work relationship in the system as of 4/4/17.
Person has a life event back in Dec 2014, but no work relationship back then. Someone cancelled the work relationship, which orphaned the elements for this employee, and now will not let us process his new hire life event.
The message is ORA-20001: An application error occurred. Details: The procedure pay_element_entry_api.delete_element_entry failed at step 20. ORA-06512: at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2281 ORA-06512:at line 1.
The issue can be reproduced at will with the following steps:
1. Benefit Service Center
2. Person Life Events
3. Life Events tab
4. Highlight "New Hire" life event
6. Backout Event
7. In the Potential Life Event Status select "Voided"
8. Click OK.
9. Error is thrown.
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