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Error When Trying To Void Life Events On Employee XXXXXXXXX (Doc ID 2259203.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Error when trying to void life events on Employee XXXXXXXX

It appears he was in the system previously, had his work relationship cancelled, however had life events against his previous record.

He has since been rehired in Fusion, however, I am unable to process his current life events. He is showing previous elections, however he only has one work relationship in the system as of 4/4/17.

Please look at the following SR we just had Oracle run a script. It is the exact same issue. SR 3-14478316451 : Error when trying to void life events on Employee XXXXXXXX

You can see the person has a life event back in Dec 2014, but no work relationship back then. Someone cancelled the work relationship, which orphaned the elements for this employee, and now will not let us process his new hire life event.


ERROR
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The message is ORA-20001: An application error occurred. Details: The procedure pay_element_entry_api.delete_element_entry failed at step 20. ORA-06512: at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2281 ORA-06512:at line 1.



STEPS
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The issue can be reproduced at will with the following steps:
1. Benefit Service Center
2. Person Life Events
3. Life Events tab
4. Highlight "New Hire" life event
5. Actions
6. Backout Event
7. In the Potential Life Event Status select "Voided"
8. Click OK.
9. Error is thrown.



Cause

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In this Document
Symptoms
Cause
Solution
References


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