I Cant Re-tweet From The New Engage (Doc ID 2259298.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
From the new Engage interface Retweet option is not working as no Account is available to be used.
 

EXPECTED BEHAVIOR
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Using Retweet in the new Engage interface should work as the old interface is working in the same Bundle.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the New Engage interface
2. Choose any twitter message
3. Click on the activity information icon (rising bars on the bottom left side of any message)
4. Click on the More actions icon and choose Retweet.
5. Retweet box appears and the Account selections is empty.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the new Engage interface for the Retweet action.

Cause

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