Global Payroll - Terminate employee - "JBO-ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20" (Doc ID 2259405.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Human Resources

When attempting to terminate an employee, the following error occurs.

ERROR
-----------------------
FAULT_NAME=ServiceException::FAULT_TEXT=com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/apps/hcm/employment/core/transactionApprovalService/}ServiceException}messageType: {{http://xmlns.oracle.com/adf/svc/errors/}ServiceException}parts: {{ServiceErrorMessage=29000JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1: ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1.oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundleSEVERITY_ERROR29000JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1: ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1.oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundleSEVERITY_ERRORORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1JBO-ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1: ORA-20001: An application error occurred. Details: The procedure pay_maint_pkg.check_eligible failed at step 20.ORA-06512: at "FUSION.PAY_ENTRY_MAINTENANCE", line 426ORA-06512: at line 1.oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundleSEVERITY_ERRORoracle.apps.fnd.applcore.messages.ApplcoreExceptionoracle.jbo.JboExceptionoracle.jbo.JboException}cause: {null}


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Terminate an employee
2. Check Manage Approval Transactions (Failed Processes)
3. Error is returned


Cause

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