Last updated on APRIL 27, 2017

Applies to:

Symptoms

On : 11.1.11.1.0 version, Billing - Transactions

ACTUAL BEHAVIOR
---------------
Print Receivables Transaction process is picking-up transactions that
were already processed by other processes, but ended in Warning/Error.

EXPECTED BEHAVIOR
-----------------------
Print Receivables Transactions should not pick-up already sent transactions

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Add Customer 1 with a contact having a valid e-mail address and an Account
Profile for sending transactions via e-mail;
- Add Customer 2 with a contact having an INCORRECT e-mail address (
something like oth@er.name@mail.com ) and an Account Profile for sending
transactions via e-mail;
- Add 1 transaction for each Customer;
- Run Print Receivables Transactions process:
o Print Receivables Transactions will end in Warning;
o Print Receivables Transactions: E-Mail Delivery will end in Warning;
o Print Receivables Transactions: Invoices will end in Error, but the e-mail
for the 1st invoice will be correctly sent;
- The RA_CUSTOMER_TRX_ALL printing fields will not be updated;
- Running the Print process again will pick-up the same invoice that was
already sent by the first process.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, invoices are being sent multiple times

Cause