My Oracle Support Banner

Troubleshooting Issues Related to Send Receipt Confirmation ESS job and RMA Receipts (Doc ID 2260310.1)

Last updated on MAY 24, 2024

Applies to:

Oracle Fusion Order Management Cloud Service
Oracle Fusion Distributed Order Orchestration
Oracle Fusion Receiving
Oracle Fusion Inventory Management Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Purpose

 The purpose of this document is to troubleshoot RMA receipt issues and the ESS JOB Send Receipt Advice

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Troubleshooting Steps
 Process Flow for RMA receipts
 Data Flow of RMA Orders
 Send Receipt Confirmation ESS Job
 Parameters passed for the JOB
 Sample Out File of Job
 
 Sample Log File of the ESS job
 Common Problems with RMA process flow
 1) Symptom :  How to identify the RMA receipt numbers that need to be interfaced to DOO
 2) Symptom: Cannot Cancel RMA  orders in Fusion Order Management
 3) Symptom: Unable to return/ correct RMA receipt
 4) Symptom: An Error is reported when running the ESS process - Send Receipt Confirmation

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.