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Troubleshooting Issues Related to Send Receipt Confirmation ESS job and RMA Receipts (Doc ID 2260310.1)

Last updated on DECEMBER 19, 2019

Applies to:

Oracle Fusion Order Management Cloud Service
Oracle Fusion Distributed Order Orchestration
Oracle Fusion Receiving
Oracle Fusion Inventory Management Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Generic (Platform Independent)

Purpose

 The purpose of this document is to troubleshoot RMA receipt issues and the ESS JOB Send Shipment Advice

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Process Flow for RMA receipts
 Data Flow of RMA Orders
 Send Receipt Confirmation ESS Job
 Parameters passed for the JOB
 Sample Out File of Job
 
 Sample Log File of the ESS job
 Common Problems with RMA process flow
 1) Symptom :  How to identify the RMA receipt numbers that need to be interfaced to DOO
 2) Symptom: Run Send Receipt Confirmation by passing the parameters "Organization" and "Source System", the process ends in error . Error: "Transaction has to be undone,number of lines in error"
 3) Symptom: Cannot Cancel RMA  orders in Fusion Order Management
 4) Symptpm: Unable to return/ correct RMA receipt

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