My Oracle Support Banner

Currency Conversion Error When Trying To Copy Opportunity (Doc ID 2260419.1)

Last updated on SEPTEMBER 14, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

Seeing an Error with Currency conversion rate when trying to copy an Opportunity.

Multiple currencies are enabled in the application and daily conversion rates are also loaded.

ERROR

The application cannot locate a currency conversion rate for INR to USD for the rate type Corporate. Contact your help desk. (MOO-450225)

STEPS
The issue can be reproduced at will with the following steps:

1) Create Opportunity
2) Enter required details and save continue
3) Now opty will be created with user currency(i.e USD)
4) Change the currency to GBP or EUR (other than corporate)
5) save opportunity record
6)Goto Actions menu and click copy opportunity
7) Error popped up "The application cannot locate a currency conversion rate for INR to USD for the rate type Corporate. Contact your help desk. (MOO-450225)"

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot exercise Copy Opportunity feature

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.