Currency Conversion Error When Trying To Copy Opportunity (Doc ID 2260419.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

Seeing an Error with Currency conversion rate when trying to copy an Opportunity.

Multiple currencies are enabled in the application and daily conversion rates are also loaded.

ERROR

The application cannot locate a currency conversion rate for INR to USD for the rate type Corporate. Contact your help desk. (MOO-450225)

STEPS
The issue can be reproduced at will with the following steps:

1) Create Opportunity
2) Enter required details and save continue
3) Now opty will be created with user currency(i.e USD)
4) Change the currency to GBP or EUR (other than corporate)
5) save opportunity record
6)Goto Actions menu and click copy opportunity
7) Error popped up "The application cannot locate a currency conversion rate for INR to USD for the rate type Corporate. Contact your help desk. (MOO-450225)"

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot exercise Copy Opportunity feature

Cause

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