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Override Price Is Not Working; Save Button is Grayed Out (Doc ID 2260509.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Agent cannot override item's price in Agent console.

Reproducible steps:

  1. Login to Agent UI
  2. Search for a customer 
  3. Edit current order (or create a new order if current order doesn't exist)
  4. Edit one of the products in the order, or add a new product
  5. Try to override the price
  6. The "Save" button is grayed out.




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