Widgets In Design Tab Are Missing HTML or CSS Editing Areas (Doc ID 2260641.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

In the Admin's Design Tab, when attempting to open a widget on a page, all HTML and CSS code in the code tab are blank; only JS content is visible.

STEPS TO REPRODUCE ISSUE
1) Log into the production admin instance
2) Go to the Design Tab
3) (Optional) create a web content widget
4) Open a web content widget
5) Notice that no dialog boxes are present; the page is mostly blank, with no way to make any code edits

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms