Dashboards and Printer Friendly to PDF - Polish Special Characters (Doc ID 2260881.1)

Last updated on MAY 01, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

When attempting to use Printer Friendly on PDF format, the following occurs...
  
  EXPECTED BEHAVIOR
  -----------------------
  The application should display the page correctly using Polish characters

  ACTUAL BEHAVIOR
  -----------------------
  The application is showing question marks instead of special characters

  BUSINESS IMPACT
  ----------------------
  The customer cannot print properly in PDF
  
  STEPS
  -----------------------
  By following these steps the issue can be reproduced:
  1. Login as the user 
  2. Go to Dashboards tab and select any dashboard in Polish
  3. When click on Printer Friendly link the results are not ok - the special characters (Polish ) are replaced with question marks
  4. "narrative view" is not in used

Cause

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