Error: "Exception EAccessViolation in module PM.exe at 0000000002782FAF. Access violation at address 0000000002782FAF in module 'PM.exe'. read of address 0000000000000000" Attempting to Launch P6 Professional (And Before the Login Window Displays) (Doc ID 2261098.1)

Last updated on MAY 02, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.3.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.3.0 and later
Primavera P6 Professional Project Management - Version 16.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch P6 Professional, the following error occurs prior to the login window loading:

ERROR

Exception EAccessViolation in module PM.exe at 0000000002782FAF. Access violation at address 0000000002782FAF in module 'PM.exe'. read of address 0000000000000000.


STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 Professional from the Windows start menu.
2. Note the error which occurs prior to the application launching.


BUSINESS IMPACT

The issue has the following business impact:
This issue is preventing the ability to login, causing a system down issue for one particular user. Note, this is not a widespread occurrence.

Cause

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