Last updated on MAY 02, 2017
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 220.127.116.11 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.104.22.168 and later
Primavera P6 Professional Project Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
When attempting to launch P6 Professional, the following error occurs prior to the login window loading:
Exception EAccessViolation in module PM.exe at 0000000002782FAF. Access violation at address 0000000002782FAF in module 'PM.exe'. read of address 0000000000000000.
The issue can be reproduced at will with the following steps:
1. Launch P6 Professional from the Windows start menu.
2. Note the error which occurs prior to the application launching.
The issue has the following business impact:
This issue is preventing the ability to login, causing a system down issue for one particular user. Note, this is not a widespread occurrence.
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