My Oracle Support Banner

Error in Parts synchronize between Oracle Sales Cloud’s Product Model and CPQ (Doc ID 2261550.1)

Last updated on NOVEMBER 10, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, CX Integration

Error in Parts synchronize between Oracle Sales Cloud’s Product Model and CPQ

When attempting to Preview the Parser Results of the "Import Parts" parts integration, an error occurs.

ERROR
-----------------------
An error occurred while communicating with the partner site.
Error in processing data. Please modify XSL file.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the ‘Parts’ page by clicking on the link in the ‘Administration Platform’, Using SUPERUSER
2. Click on button Integration "Item Master"
3. The window appears "List Integrations"
4. Click on "ImportParts"
5. Upload file SOAP generator XSL and Result Parser XSL
6. Click preview Query Result and Preview Parser Result shows error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the parts integration.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.