Cannot Search Products in Price Book (Doc ID 2261573.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
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Search problem when adding a price book line

Products cannot be searched when trying to add lines to the Price Book.

Searching using the name and the product number only returns 'No Results Found'.

EXPECTED BEHAVIOR
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All produces should be searchable in PriceBooks

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to SUI > Price Book
2. Edit or create a new Price Book
3. Add a product
4. In the product name drop-down list you can see products are listed > select search
5. Search on any product name or number (even ones that are listed in the drop down from the previous page). Search returns no results.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, products cannot be searched and added to Price Books

Cause

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