Importing Account Hierarchy Member Using OS/OSR for Account and Parent Account (Doc ID 2261834.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Customer is running a File-Based Import task for Customer hierarchy members that generates error

The import job is completed with errors.

Error: "A hierarchy cannot have multiple root nodes. Ensure that a tree has only one root node. (HZ-120255)"

Steps
The issue can be reproduced at will with the following steps:
(a) Go to Navigator > File Import
(b) On 'Manage Import Activities' page, create Import Activity
(c) Select data file
(d) Activate Import task

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms