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Fusion Global Payroll: Quickpay Shows as Completed with Green Tick Mark but the View Person Process Results Still Show it as Running and There is no Process ID Generated (Doc ID 2262176.1)

Last updated on MARCH 01, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Payroll - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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While submitting quickpay from Payroll flow, the process shows as completed with green tick mark but the view person process results still show it as running and there is no process id generated.

EXPECTED BEHAVIOR
-----------------------
Expect the payroll to process

STEPS
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The issue can be reproduced at will with the following steps:
1. Payroll Checklist > Submit a Payroll Flow
2. Select LDG > Quick Pay > Calculate Quick Pay > Go to Task > Submit Process
3. Refresh > Green tick mark show as complete
4. View Person Process Results >Quick pay shows as running


Cause

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In this Document
Symptoms
Cause
Solution


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