Korean and Japanese Characters Do Not Display Properly in PDF (Doc ID 2262665.1)

Last updated on MAY 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R2 and later
Information in this document applies to any platform.

Symptoms

When printing PDF in quotes, the output file does not show Japanese or Korean characters.

Example errors could be found in print server log as below:

ErrorLevel = 1
ErrorCode = 23425
Missing font family: 'Kozuka Gothic Pro R'

ErrorLevel = 1
ErrorCode = 23425
Missing font family: 'Kozuka Gothic Pro B'

ErrorLevel = 1
ErrorCode = 23425
Missing font family: 'Gulim'

Changes

The site has been upgraded to version 2016 R2.

Cause

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