Service Admin, Service Rep, Service Mgr Job Role Mapping Not Available In Engagement Cloud

(Doc ID 2262784.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Qn1:What role is needed for users to be able to see Service Requests object?
 
Qn2:What administrator role would correspond to Engagement Cloud, similar in attributes to CRM administrator roles?
 

Solution

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