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How to Capture a HAR File for Troubleshooting Oracle Cloud Service Issues (Doc ID 2262796.1)

Last updated on APRIL 09, 2021

Applies to:

Content and Experience Cloud - Version 18.2.5 and later
Content and Experience Cloud Service - Version to 18.4.1
Content and Experience Cloud Classic - Version 18.1.2 to 18.4.1
Information in this document applies to any platform.


When troubleshooting Oracle Cloud Service issues, it is sometimes necessary for Support to request additional information about the network requests that are generated in your browser while an issue occurs. As a result, your Support Engineer may ask you to record a HAR file (HTTP Archive Format) of your session, and then upload the HAR file to the SR for further analysis.

Although this note was written with Content and Experience Cloud in mind, it can be useful for troubleshooting any Cloud Service which uses a WebUI.


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