How to capture a HAR file for troubleshooting Oracle Cloud Service Issues

(Doc ID 2262796.1)

Last updated on JUNE 04, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 to N/A
Oracle Content and Experience Cloud - Version 18.1.2 to 18.1.2
Information in this document applies to any platform.

Goal

When troubleshooting Oracle Cloud Service issues, it is sometimes necessary for Support to request additional information about the network requests that are generated in your browser while an issue occurs. As a result, your Support Engineer may ask you to record a HAR file (HTTP Archive Format) of your session, and then upload the HAR file to the SR for further analysis.

Solution

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