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User Does Not Appear In Territory Proposal Search (Doc ID 2262938.1)

Last updated on JUNE 08, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
---------------
Issues with Manage Territory Proposals.
It does not allow to select the owner of the territory. When selecting "Search" it does not find the owners.

 

EXPECTED BEHAVIOR
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Users should appear in the search for an owner of a territory in a territory proposal.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Go to Navigator > Sales > Territories
3. From left side Tasks, click on the Manage Territory Proposals hyperlink
4. Click on a Territory Proposal and the Edit Territory Proposal page opens up
5. In the Territory Owner field, click on the drop down, and click on Search hyperlink, and no users can be found.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be added as owners to territory proposals.

Cause

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