When changing an existing address, the LOV is not being reset even by removing city, state, etc, and the choosing a different postal code is not possible. (Doc ID 2263499.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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LOV is enabled on postal code (and other address elements). When changing an existing address, the LOV is not being reset even by removing city, state, etc, and the choosing a different postal code is not possible.

EXPECTED BEHAVIOR
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It is expected that you would be able to choose another postal code.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Accounts
3. Click Create Account button
4. Enter a postal code and the other address elements auto-fill
5. Try to enter another valid postal code for the country and it is treated as invalid
6. Try to select from the drop down or search from the dropdown but only the postal codes for the current address are allowed
7. Remove the other address elements (city, state, etc) and the postal code LOV doesn't reset
8. Try to enter another valid postal code for the country and it is treated as invalid
9. Try to select from the drop down or search from the dropdown but only the postal codes for the previous address are allowed
10. Change the country and change it back and the postal code LOV doesn't reset
Note: LOV must be enabled on the address format for the address elements including postal code

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select another postal code that they want to use.

Cause

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