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User Login exists in Manage Users but does not see the Sales directory and objects on Springboard (Doc ID 2263577.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
User Login exists in Manage Users but does not see the Sales application on Springboard

EXPECTED BEHAVIOR
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This use should be able to login to Sales Cloud and use the Sales application

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud as User
2. The Sales application is not on the springboard

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user cannot use Sales Cloud application.

Cause

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