When Creating A New Opportunity The Message "Primary Contact Is Required" Appears And Prevent From Save (Doc ID 2263860.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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When creating a new Oppty the message "Primary Contact is required" appears and prevent from saving the opportunity

EXPECTED BEHAVIOR
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Create opportunity form should allow to add contact before showing the message.

STEPS
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The issue can be reproduced at will with the following steps:
1. App composer > Opportunity > Fields > Make Primary Contact (KeyContactId) as required.
2. Generate and update the package in Outlook
3. Outlook > Create oportunity > Populate all fields in the top regions.
4. When you click on Add contact button, it shows message "Primary Contact is required". This stops the screen, does not allow to add contact or save the record.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create opportunity from outlook

Cause

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