R12 - Error when downloading Outlook Package (Doc ID 2264810.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
Error when trying to download the addin installer for Outlook from UI.

EXPECTED BEHAVIOR
-----------------------
The addin installer should be available to download without any issues

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on UserName > Go to Set Preferences
2. Click on Download CRM for Microsoft Outlook installer
3. error pop-up shows up

The message is

Cause: An active deployment package is not available for user USERNAME

Action: Contact your application administrator


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download the outlook installer.

 

NOTE - SECOND BUSINESS IMPACT
-----------------------

You may use an old installer to install the plugin, but then you will face an issue while applying the Outlook package during the first synchronization.
In the logs you will see the following error:

@@@@code:FC0099
@@@@rref:soap_2017-05-01T10-44-55-081.xml.gz.bin
@@@@message:JBO-FND:::FND_GENERIC_MESSAGE: <MESSAGE><NUMBER></NUMBER><TEXT>The message is <MESSAGE><NUMBER>ZOE-435017</NUMBER><TEXT>A deployment package is not available because either access is restricted or the deployment package is not active.</TEXT><CAUSE>An active deployment package is not available for user USERNAME.</CAUSE><ACTION>Contact your application administrator.</ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
@@@@result:error

Cause

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