Territory assignments not updating on accounts (Doc ID 2264818.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Customer has territories set up.
When:
- they create an account with an address, then the account gets correctly assigned (expected);
- when they edit that address and then save, then the account gets again correctly assigned (expected);
- however, if they are deleting that address and then they are adding a new one and save, then the account will NOT get correctly assigned and this is their issue.

Why is this happening?
 

Solution

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