Custom Object Field Doesn't Update When Saving The Record (Doc ID 2264895.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Custom object Order pricing doesn't update with saving of record

Problem Description
---------------------------------------------------
The customer  created a custom object 'Order' in Sales application.

Order object has a child object Order Line Item, where the Product and pricing information are stored. Discounts are applied on each line item, and groovy script calculates the Net Price depending on the discounts.

Once all pricing are entered in Order Line item navigating to Order page the formula fields don't get updated.

The fields do show value only after the Order record is Save and Close, and opened again. Order Line Item subtab is built in PaaS but all the groovy scripts executed are on Sales cloud.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms