[Outlook] On Opportunity the buttons "Add Contact" and "Save & Close" are grayed out (Doc ID 2264938.1)

Last updated on MAY 11, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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When creating a new opportunity, the buttons "Add Contact" and "Save & Close" have no effect.
The customer claims this is happening on all the users from the release 11 upgrade (September 2016).


EXPECTED BEHAVIOR
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Mentioned buttons should have effect.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create new opportunity
2. Attempt to link a Contact - button has no effect
3. Fill in mandatory fields and attempt to save - Save has no effect.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create and edit opportunity.

Cause

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