P6 Professional, Using Cloudconnect and SSO (Through SAM), Generates Message: "TOKEN CREATED SUCCESSFULLY" and Prevents Login (Doc ID 2265012.1)

Last updated on MAY 24, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

For Cloud customers who use P6 Professional with Cloud Connect configured for Federated Identity (SSO through SAML protocol), during the login process, after the SSO authentication succeeds, a message TOKEN CREATED SUCCESSFULLY appears and prevents successful login to P6 Professional.

EXPECTED BEHAVIOR

For Cloud customers who use P6 Professional with Cloud Connect configured for Federated Identity (SSO through SAML protocol), during the login process, after the SSO authentication succeeds, the authentication window should disappear and P6 Professional login should continue successfully.

STEPS TO REPRODUCE
-
1. Login to P6 Professional (configured for Cloud Connect and SAML)
2. Note the authentication window which occurs.  After SSO authentication, the token message appears instead of continuing with the login process.

Cause

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