Cannot Import Hierarchies For Customer Created Hierarchy (Doc ID 2265125.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Getting an error while attempting to import customer hierarchy.

ERROR
-----------------------
The tree structure code in the hierarchy interface table HZ_IMP_HIERARCHIES_T is invalid. Enter a valid tree structure code. (HZ-120154)

STEPS
-----------------------
Define customer hierarchy:
- Setup and Maintenance > Manage Tree Structures
- Create hierarchy 'XXX_CUST_HIER'
- Activate hierarchy

Import data for customer hierarchy:
- Setup and Maintenance > Manage Import Activities
- Create new import.. object Customer Hierarchy

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import data for customer created hierarchy..

Cause

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