Statutory Sick Pay / Maternity Errors In Payroll Run - "An error occurred when processing element {ELEM_NAME.(ETNAME=Statutory Sick Pay SSP Entitlement Result)" (Doc ID 2265254.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, UK - United Kingdom Legislation

When attempting to run payroll calculation, the following error occurs.

ERROR
-----------------------
Error was encountered when processing payroll relationship XXXX
An error occurred when processing element {ELEM_NAME.(ETNAME=Statutory Sick Pay SSP Entitlement Result)
An error occurred when processing formula STATUTORY SICK PAY SSP ENTITLEMENT RESULT.
An error occurred during formula execution. (ORACLE_ERROR_TEXT=)(FORMULA_ERROR_TEXT=Formula STATUTORY SICK PAY SSP
ENTITLEMENT RESULT, line 161, too many rows returned. (3=PAY_INTERNAL_LOG_WRITE)
Formula STATUTORY SICK PAY SSP ENTITLEMENT RESULT, line 161, too many rows returned. (3=PAY+INTERNAL_LOG_WRITE)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Executed Period 8 run
2. Executed Period 12 run
3. Sickness entered in Period 16
4. Executed Payroll process
5. Error is returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, absence testing / setup is impacted

Cause

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