When Installing Outlook Plugin "Error 2503. Called RunScript when not marked in progress" (Doc ID 2265340.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

When installing Outlook plugin on Outlook 2016/office 365, user gets error:

ERROR
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“Error 2503. Called RunScript when not marked in progress”

STEPS
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The issue can be reproduced at will with the following steps:
1. Install Outlook plugin on Outlook 2016

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot install OSC for outlook plugin

Cause

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