My Oracle Support Banner

The Application Settings Page Loading Animation Never Stops Spinning Even Though the Data Is Loaded (Doc ID 2265417.1)

Last updated on JUNE 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.



When accessing the 'Administer > Application Settings' page it takes upwards of 5 minutes for it to load. After which, the loading icon continues to spin when accessing other pages in the Application Settings dialog.


The 'Administer > Application Settings' page to load quickly and the loading icon to disappear once complete.


The issue can be reproduced at will with the following steps:
1. Login to P6 WebAccess.
2. Go to the 'Administer > Application Settings' page.


The issue has the following business impact:
Due to this issue, the performance of the 'Administer > Application Settings' page is unacceptable.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.