The Application Settings Page Loading Animation Never Stops Spinning Even Though the Data Is Loaded (Doc ID 2265417.1)

Last updated on JUNE 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When accessing the 'Administer > Application Settings' page it takes upwards of 5 minutes for it to load. After which, the loading icon continues to spin when accessing other pages in the Application Settings dialog.

EXPECTED BEHAVIOR

The 'Administer > Application Settings' page to load quickly and the loading icon to disappear once complete.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 WebAccess.
2. Go to the 'Administer > Application Settings' page.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the performance of the 'Administer > Application Settings' page is unacceptable.

Cause

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