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ER - Allow Only Specific Users To Create Engage Labels (Doc ID 2266111.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


Is it possible to allow only certain users or roles to create new labels in Engage when replying to customer interactions?

Currently, any user can create a new label if he/she types a new word, which leads to a big number of erroneous labels.



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