ER - Allow Only Specific Users To Create Engage Labels (Doc ID 2266111.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Is it possible to allow only certain users or roles to create new labels in Engage when replying to customer interactions?

Currently, any user can create a new label if he/she types a new word, which leads to a big number of erroneous labels.

We would like a feature where only specific users are allowed to create labels (e.g. administrators) and users with the Moderator role are allowed only to use preexisting labels.


 

Solution

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