Why does Opportunities not sync to Outlook (Doc ID 2266185.1)

Last updated on MAY 15, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Users have direct opportunities in Sales Cloud they can see . These include Opportunities they own,  Opportunities they have created and Opportunities they are part of the sales team .

All these should be synced to Outlook as direct opportunities .

 

However users do not see any opportunities on Outlook .  If you look at the control panel for estimated opportunities that would sync , the estimate shows as 0 .

 

 

Cause

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