Time stamp issue for scheduled Posts natively from Facebook (Doc ID 2266427.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On :Engage

ACTUAL BEHAVIOR
---------------
Posts scheduled natively via FB appears to Engage on scheduled time, but the time stamp of the post shows the time the post was scheduled and not the time post was published.

EXPECTED BEHAVIOR
-----------------------
Post should ideally show the time it was published.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Schedule a post via FB page - Note the time it was scheduled
2. Wait for the post to be published.
3. Navigate to ENGAGE and look for the post.
4. Open the post and see the time stamp of post.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get an exact idea at what time post was published.

Cause

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