Topic does not Collect FB Post And Comment (Doc ID 2267053.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
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Topic with URL filter does not collect FB posts and comment.


EXPECTED BEHAVIOR
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Topic is expected to collect all posts and comments made on FB page as per topic definition.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to L&A
2. Create topic with FB page as source URL and content as "social sites"
3. Try posting sample posts after creating the topic and wait for the topic to collect posts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot collect messages from FB.

Cause

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